Jennifer joined the Big Rock family in October 2017 as a part-time customer concierge, bringing with her nearly 20 years of veterinary experience. Her skills in client service, marketing/social media management, and role as a veterinary assistant make her an excellent addition to our team and she has shined as Office Manager of our practice since June 2019. She is our resident “cat lady” with a soft spot for geriatric cats.

In addition to hands-on work in the field, Jennifer has helped to better veterinary medicine nationwide with her contributions to Firstline Magazine since 2009. Her publications include articles on client service, tips for receptionists, work/life balance, and her favorite: being a feline healthcare advocate!

It should come as no surprise that Jennifer likes to spend her spare time writing and blogging! She also enjoys walking and hiking with her husband, gardening and baking. Originally from Beaver, PA, Jennifer now lives in Wampum with her husband Tom and two grey cats: Penelope (a.k.a. “Nellie” – who has her own Instagram account and Minnie, a recent rescue who is FIV positive.